Volunteer FAQs

Frequently Asked Questions

Volunteers can call (616) 866-3478 to set up a time. All volunteers must be scheduled at least 48 hours in advance.

Volunteers are needed throughout the day depending on which job they are assigned to. Our hours are Monday through Thursday from 8:00am to 6:00pm.

We can accommodate groups of up to 10. Please check our Group Volunteer Opportunities page for more information.

We welcome volunteers of all ages; however, volunteers who are younger than 18 are required to have a parent or guardian present at all times.

No. Anything that will be needed to complete your volunteer task will be provided unless otherwise noted. We encourage you not to bring any personal belongings.

Volunteers will receive a brief orientation about NKC and will receive instructions for the project they are working on at the time. You will not be asked to volunteer alone until you feel you are ready.

We ask that you dress comfortably and respectfully. Layers are recommended as the temperature can fluctuate. If you will be working in the warehouse, please wear closed-toe shoes. Volunteers who are interacting with clients are asked to dress business casual (no jeans).

Yes. Please email Cassie LaMacchia or call (616) 866-3478 ext. 355 to discuss the accommodations you might need.

If you can't make your scheduled time, please email Cassie LaMacchia or call (616) 866-3478 ext. 355 as soon as possible.

Our address is 10075 Northland Drive NE, Rockford. We are on the northwest corner of Northland Drive and 12 Mile Road. 


At the left, there is a list of "Frequently Asked Questions" often asked by people planning to volunteer at NKC. Some of these might be questions you have, too.

Roll over the questions to see the answers. Feel free to contact us if you need more information. 

We appreciate your desire to volunteer your time and talents at North Kent Connect.

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North Kent Connect

10075 Northland Drive NE
Rockford, MI 49341 Map
Phone: 616-866-3478

Client Services Hours:
Monday, Wednesday, and Thursday
8:00 a.m. to 6:00 p.m.

North Kent Connect Store Client-Only Hours:
8:00 a.m. to 6:00 p.m.

North Kent Connect Store Public Hours:
Tuesday through Friday
9:00 a.m. to 6:00 p.m.
9:00 a.m. to 3:00 p.m.

West Michigan Works! Hours:
Monday, Wednesday, and Friday
8:00 a.m. to 5:00 p.m.
Closed 12:00-1:00 p.m. for lunch

Hablamos español:
Para servicios en español por favor contacte
Nicole Rodriguez, Administrada de Casos
616-866-3478 ext. 343 o Erin Niece,
Especialista Administrativo 616-866-3478 ext. 346